Refund policy

Return & Refund Policy

At Enyon, we take pride in the quality and craftsmanship of our products. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery

• Items must be unused, unworn, unwashed, and in their original condition

• All original tags, packaging, and accessories must be included

To initiate a return, please contact us at support@enyon.co with:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our support team will provide you with return instructions once your request is approved.

Please note: Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as Final Sale

• Items showing signs of wear, damage, or alteration

• Gift cards (if applicable)

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method

• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider

• Original shipping fees are non-refundable, unless the return is due to our error

Exchanges

If you need a different size or item, please reach out to support@enyon.co. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us at support@enyon.co within 48 hours of delivery with clear photos. We’ll make it right.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part

• We recommend using a trackable shipping service, as Enyon is not responsible for lost return packages